🐾 Frequently Asked Questions
Welcome to Cocobellas — We’re Here to Help!
We want your shopping experience to be as smooth and enjoyable as possible. Below you’ll find answers to some of the most common questions from our customers.
🚚 Shipping & Delivery
How long does shipping take?
Domestic orders usually arrive within 7–14 business days.
International orders typically take 14–31 business days, depending on your location.
We always do our best to get your order to you as quickly as possible!
Do you offer order tracking?
Yes! Once your order ships, tracking information will be uploaded and emailed to you.
You can also check your order status anytime on our Track Your Order page.
Do you offer express shipping?
We’re working on adding express options soon - stay tuned!
Where do you ship from?
Our products are shipped from trusted fulfilment partners to ensure quality and efficiency.
💌 Orders & Payments
Can I change or cancel my order after it’s placed?
If you need to make changes, please contact us at cocobellaspetstore@gmail.com as soon as possible.
Once your order has been processed or shipped, we’re unable to make changes.
What payment methods do you accept?
We accept all major payment options — including credit/debit cards, PayPal, Apple Pay, and Google Pay — for a quick and secure checkout.
I didn’t receive a confirmation email — what should I do?
Please check your spam or junk folder. If you still can’t find it, email us at cocobellaspetstore@gmail.com with your name and order details, and we’ll resend it.
🐶 Products & Quality
Where do your products come from?
All Cocobellas items are carefully curated by our team of pet lovers and sitters who select only the highest-quality, unique, and stylish products for your furry friends.
Are your products safe for pets?
Yes! Every product is chosen with safety, comfort, and durability in mind. Always supervise playtime and check product descriptions for size and suitability details.
🔁 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How do I start a return?
Simply contact our support team at cocobellaspetstore@gmail.com with your order number, and we’ll guide you through the quick and easy process.
My item arrived damaged — what should I do?
We’re so sorry to hear that! Please send us a photo of the item and your order number to cocobellaspetstore@gmail.com, and we’ll make it right immediately.
❓ Other Common Questions
Do you offer gift cards?
Not yet — but we’re working on adding Cocobellas gift cards very soon!
Can I collaborate with Cocobellas?
We love working with pet lovers, influencers, and brands who share our passion! Reach out to cocobellaspetstore@gmail.com for collaboration opportunities.
Do you have a physical store?
Cocobellas is currently online-only, allowing us to offer beautiful, high-quality products at the best prices.
💕 Still Need Help?
If your question isn’t listed here, our friendly support team is always happy to help.
📩 Email us anytime at cocobellaspetstore@gmail.com — we’ll get back to you as soon as possible!